Artificial Intelligence or AI is everywhere. Though they haven’t taken over the world, yet; it has embedded in almost all aspects of our lives. From the computerized self-check-in counters to voice-powered Alexa, Siri, and many more. In fact, a recent study has quoted that by the year 2020, more than 85% of the customer interactions will be managed without a human. Amazing isn’t it.
AI is the rage and e-commerce industry has welcomed it to understand their customers better, generate new leads, discover opportunities and in all enhance the customer experience. But how to go about it, AI is huge. Yes it is and we have jotted down few pointers on how you can implement it or use it to derive greater benefits:
- Develop a customer-focused approach. This is the holy grail for the e-commerce industry. It is noted that many clients will abandon their search if the products displayed to them are irrelevant to what they have typed for. AI helps you in charting out their shopping or buying behavior by utilizing natural language processing to narrow down to contextualize and only display products that matter.
- ChatBot, a specific computer programme, is the way to add a new level of personalization while interacting with the customers and helping them in their queries/requests. The customers are able to interact with it via text, pictures or voice and to a great extent, reduces the dependency of deploying manual labor.
- Warehouse operations, an essential part of the industry, plays a major role in deciding the trend of sales for a company. When a warehouse becomes AI enabled, robots or machines can give a huge boost to various processes and complete them efficiently in much lesser time. You save up on costs and boost productivity.
- Predicting sales is also possible with AI. This enables companies to understand the buyer’s behavior and manage inventories of the warehouses in a much effective way. It can predict the time when the demand will be higher so that products are well stocked and ready for dispatch.
With these and many more, the future of e-commerce, powered by AI, is brighter than ever. And we at Counfreedise assure you to help your business reach its pinnacle of success through our host of intelligent services that are the need of the hour. With unmatched experience and expertise, gear up to transform your business and take it to a whole new level only with Counfreedise.